Will my website be GDPR compliant?

Yes, our AI Agent ensures your website is GDPR compliant. We use industry-standard encryption and data protection measures to keep your website secure and aligned with GDPR regulations.

Do I need to pay extra for Customer Privacy Protection?

No, you don’t need to pay extra. Your website will not use cookies or track users unless explicitly required for analytics. If it does, Croisa automatically includes the necessary cookies and privacy policies to ensure GDPR compliance.

How does the AI translation work?

Our AI Agent doesn't just translate, it performs true transcreation. This ensures your message retains its intent, tone, and impact across languages. Unlike basic translation tools that often miss cultural nuances, our AI Agent finds the appropriate equivalent. For example, translating "it’s raining cats and dogs" literally into Spanish would confuse readers, but our AI Agent would choose "llueve a cántaros," just as a professional human translator would.

Is my payment information safe?

Absolutely. We never store your payment details on our servers. All payments are securely processed through Stripe, a PCI-DSS Level 1 certified payment processor (the highest security certification in the payments industry). Your card information is encrypted with bank-level security, and we follow industry-best practices for data protection and privacy.

How secure is my website and data?

We take security seriously. Your website is hosted on enterprise-grade cloud infrastructure with built-in protection against DDoS attacks and other threats. We use HTTPS encryption for all sites, implement regular security updates, and follow industry best practices for data protection. Your website content and customer data are backed up regularly and stored securely.

Is it really easy to update my website?

It's designed to be stress-free, even if you're not tech-savvy. Add services, photos, or team members using a simple, intuitive interface. No complex tools or drag-and-drop needed.

Can I manage my website from my phone?

Absolutely. Croisa is built mobile-first. The interface is fully responsive, uses touch-friendly controls, and is optimized for speed, so you can easily manage your site anytime, anywhere from your smartphone. Summarizing, unlike other website builders, the exact same features available on desktop are also available on mobile.

Will my website work perfectly on mobile phones?

Croisa is mobile-first. Navigation, images, services, and contact forms are optimized for touch, small screens, and slow mobile connections. You can also manage your website from your phone.

How does the Google Business integration work?

Connect your Google Business profile with one click to automatically sync your business hours, location, and contact info with your website. Simple get started by entering your business name and if your business is on Google it will automatically appear for you to choose and synchronize.

Can I edit translations if needed?

Yes, simply use the chat-based interface and tell us what you want changed. Just make sure you're fluent in the target language - our AI doesn't just translate word-for-word, it transcreates to preserve meaning and cultural context. This means the structure might differ between languages even though the overall message stays true to your intent. If you want to override our transcreation with your own wording, just specify exactly what text you want in the chat, and we'll update it.

Will my website look the same as other Croisa websites?

No, your website is mathematically guaranteed to be unique. Unlike traditional website builders that use fixed templates, Croisa's AI generates each website by intelligently combining millions of design elements - colors, layouts, typography, components, and animations. The probability of two websites looking identical is effectively zero. Every Croisa website has its own distinct visual identity that reflects your brand, not a generic template everyone else is using.

Do you just reuse the same design template for all businesses?

Not at all. We don't use templates - we use intelligent AI selection from a continuously evolving component registry.

How does Croisa create unique websites without using templates?

Through years of frontloaded development work combined with intelligent AI. Our developers built and continue to expand a component registry - professionally designed elements across navigation, layouts, color schemes, typography, and more. When you create your website, AI analyzes your business and intelligently selects the optimal combination from this registry specifically for you and expands it as needed based on your specific business. It's not random, and it's not templates - it's smart selection from a vast, curated library that keeps growing. This is why AI works so well with Croisa: it has our unique IP to work with, not just generic training data. You get professional design that's truly yours.

How does pricing work with the AI features?

Think of Croisa as hiring a dedicated multilingual team: a designer, developer, translator, and content creator, but at a fraction of the cost. Our AI Agent handles content generation, transcreation, and website management that would normally cost thousands with human professionals. You can start completely free with no credit card required - we automatically create your website with all the core features. Premium subscriptions unlock additional features like custom domains, advanced customization, and priority support.

What if I upgrade and then don't like it? Am I stuck?

Nope, not at all! You can cancel your premium subscription at any time. Your website won't disappear - it simply goes back to the free tier with all your content and core features intact. You're never locked in, and you can upgrade again whenever you want. No hassle, no questions asked. Easy.

How can Croisa be so affordable? What's the catch?

There's no catch - it's pure economics of scale. Traditional agencies charge thousands because they build each website from scratch with manual labor. Croisa is built to serve millions of small businesses worldwide - from Manila to Manhattan - which means our costs per website are pennies while agencies are paying developer salaries per site. Our developers spent years frontloading work into a continuously evolving component registry, so that investment gets shared across all customers instead of you paying for it alone. We can be the cheapest website builder while still having 90%+ profit margins, a positive sum game it is because we're serving global scale. Our mission is to become the default way ANY small business in the world gets online, which is why we support every language and keep pricing accessible. The more businesses we help, the better the economics work for everyone. No catch - just smart business model built for global scale.

Why don't other website builders offer this combination of features at this price?

Because they're built on old architectures that can't scale like Croisa. Template builders (Wix, Squarespace) are limited by their template libraries - they can only offer what designers manually create. Pure AI builders generate everything from scratch using AI, which sounds good but actually creates generic, repetitive websites because AI models have inherent biases - tell any AI to "build a hair salon website" and they'll all suggest the same sections, copy, and structure. Croisa is different: we combine the best of both worlds. Our developers curated a vast component registry (navigation bars, hero sections, service displays, etc.) that work cohesively together, then our AI intelligently selects and randomizes which components your website uses based on your specific business needs. You get the uniqueness of custom development with the speed and cost efficiency of AI. This architecture took years to build, but now it scales infinitely.

What am I actually paying for with my subscription?

Your subscription lets you update services, photos, and content, create and translate content with AI, use advanced SEO tools, and manage a custom domain. You can cancel at any time, and your website then returns to the free tier.

What's the deal with custom domain names?

Every website gets a free address like yourbusiness.croisa.com that works perfectly fine. Custom domain names (like YourBusiness.com) are a premium subscription feature that makes your website look more professional and easier for customers to remember. With a premium subscription, you have two options: 1. Buy through us: We purchase the domain through Route 53, connect it to your website, configure DNS, and manage renewal for you. The price shown at checkout combines Route 53's registration price with a fixed annual Croisa managed-domain service fee. 2. Use your own: If you already own a domain, you can connect it at no additional Croisa domain fee. You manage the registrar and DNS settings, and we provide setup instructions.

Why do domains need to be renewed 45 days before expiration?

Domain registrars (like Route53) require domains to be renewed 45 days before their expiration date to ensure smooth processing and avoid any service interruptions. This industry standard gives the registrar time to process the renewal request, update DNS records, and ensure the domain remains active without any downtime for your website.

Why does Croisa charge 60 days before domain renewal?

We charge your payment method 60 days before your domain expires to give us time to handle any potential payment issues. If a payment fails, we have 15 days to resolve it before the domain registrar's 45-day renewal deadline. This extra buffer ensures your domain never expires due to payment processing delays. If anything goes wrong with your payment, you'll have plenty of time to fix it and keep your domain active.

What if I no longer want my custom domain?

No problem at all! Domain subscriptions are yearly and you can cancel anytime from your settings, just like any other subscription. Your domain stays active until the end of your current billing period. Two days before expiration, we automatically clean up your records to ensure your website remains visible - either on another custom domain in your account or back to your free .croisa.com subdomain without any hassle for you. At that point, you'll lose access to your website at the expiring domain, but your website content and other custom domains (if any) remain fully accessible. Once expired, anyone can register your old domain name.

How does the AI help with content creation?

The AI Agent can generate professional service descriptions and marketing copy, then adapt that content for all selected languages.

Can I generate images for my website using AI?

Yes! You can generate professional images directly in the chat. We use state-of-the-art AI models, including Gemini and Nano Banana, to create high-quality, relevant images for your business. Simply ask for an image in the chat (e.g., "Generate a photo of a cozy coffee shop interior"), and it will be created instantly.

Can I edit my existing images with AI?

Absolutely. You can upload your own photos and ask our AI to edit them using powerful models like Gemini and Nano Banana. Whether you need to remove a background, improve lighting, or make creative adjustments, just upload the image and tell the chat what you want to change.

I don't have time to build or maintain a website. How can Croisa help?

Croisa is specifically designed for busy small business owners. The initial setup takes just minutes, not days or weeks. Simply answer a few questions about your business, and our AI creates your entire site. Ongoing maintenance is minimal and can be done in seconds from your phone, even during short breaks in your day.

How does Croisa handle website translations?

Update your website in your native language, and Croisa translates supported changes such as services, captions, and page content into every selected language.

I've tried website builders before and they were too complicated. Is this different?

Yes! We've eliminated the complicated drag-and-drop interfaces and technical decisions that make other platforms frustrating. With Croisa, you simply tell us what you want, and our AI handles the technical aspects. Most of our customers say it's as easy as updating social media.

Is a multilingual website really worth the cost for my small business?

Absolutely. Studies show that 76% of consumers prefer to buy products in their native language. A multilingual site typically increases customer engagement by 50% and conversions by 70%. With Croisa, you get this powerful advantage without the usual high costs of translation services, specialized developers, or ongoing maintenance.

Will my website rank well in Google searches?

Yes! Croisa automatically implements SEO best practices for all languages. This includes proper meta tags, structured data, mobile optimization, and fast loading speeds. Plus, having content in multiple languages significantly boosts your SEO, as Google favors sites that provide content in the searcher's language.

How fast will my Croisa website load?

Blazing fast. We use server-side rendering (SSR) with edge caching - your site is pre-built and delivered from servers closest to your visitors worldwide, loading in milliseconds. Unlike template builders that load heavy page builders or pure AI sites that rely on JavaScript, each Croisa page is a real, optimized HTML page. This is critical for SEO (Google prioritizes fast sites) and conversions (53% of mobile users abandon sites that take over 3 seconds). Even with multiple languages, there's zero performance impact because each language is a separate, cached page. Your hair salon in Manila loads just as fast as an agency-built site in Manhattan.

Do Croisa websites actually help businesses get customers?

Croisa websites include structured data, multilingual hreflang tags, metadata, XML sitemaps, mobile-first layouts, and fast edge caching. Rankings still depend on competition, time, and content quality.

Will I rank in Google for "[my business] near me" searches?

Croisa supports local search with Google Business information, location-specific structured data, mobile-first pages, and fast delivery. No platform can guarantee a specific Google ranking.

What if I need help with my website?

You can contact us via email and we will help you with your website within 24 hours.

No, Croisa is not a scam. Croisa, Inc. is a registered company in 1207 Delaware Ave #4484, Wilmington, DE 19806, United States. We offer a generous free tier with no credit card required, so you can try our service risk-free.

How do I cancel my Croisa subscription?

To cancel your subscription, log in to your Croisa account and click settings bottom shown below From there, select "Manage Subscriptions" to view all your websites. Click "Manage" on the website subscription you want to cancel, and you'll be directed to the Stripe billing portal where you can cancel your subscription safely and securely.

How do I update my payment method?

To update your payment method, log in to your account and click the button in the bottom navigation bar: Select "Manage Subscriptions" and click "Manage" on the website whose payment method you want to update. You'll be taken to the secure Stripe billing portal where you can safely update your card details, billing address, and other payment information.

What happens after I cancel my subscription?

After you cancel, you'll continue to have full access to all premium features until the end of your current billing period (the date shown on your subscription). Your website will remain fully functional during this time. Once the billing period ends, your website will be downgraded to a free tier website - you can reactivate your subscription at any time to restore all premium features.

Do I need to know how to code?

Not at all. Croisa handles all the technical setup for you. Just describe your business, and our AI will build and maintain your site. No coding or design skills needed.

What can I customize on my website?

Use the dashboard to update photos, services, and your custom domain. For advanced changes such as gift cards, custom sections, or unique layouts, use the ChatGPT integration.

Can I customize my website design and add custom sections?

Yes, completely! Croisa is designed to handle both everyday updates and advanced customization. For the essentials that 90% of small businesses need - updating photos, adding/editing services, managing your custom domain - our dashboard is as simple as posting on social media. You can do this from your phone anytime, and Croisa automatically handles translations in the background (you only need to know your native language). For anything beyond that - custom sections, special features, unique layouts - Croisa is fully integrated with ChatGPT Apps. Just tell ChatGPT what you want in plain English, and it'll customize your website directly. Want a gift cards page? A team bio section? A special promotion banner? Just ask. You get enterprise-level customization without needing to be technical.

What if I need custom features beyond what's included?

Great news: Croisa is integrated with ChatGPT Apps, giving you 100% customization power when you need it. Here's how it works: 90% of small businesses only need to manage the essentials - photos, services, and custom domains - which our dashboard makes as easy as posting on social media. But if you need something specific like "add a gift cards section" or "create a loyalty program page," just open ChatGPT (which you already know how to use) and ask. Croisa's MCP integration lets ChatGPT directly customize your website with any feature you need. You get the best of both worlds: a fully functional website in 1 minute with zero technical knowledge, PLUS the ability to customize anything via an app you're already familiar with. No coding, no technical barriers, just conversation.

How does the ChatGPT Apps integration work?

Croisa pioneered MCP (Model Context Protocol) integration with ChatGPT, making your website fully customizable through conversation. Here's how: open ChatGPT (the same app you probably already use), connect to your Croisa website, and just describe what you want. "Add a section about my gift cards," "Create a seasonal promotions banner," "Add a FAQ section about my return policy" - ChatGPT understands and makes the changes directly to your live website. No coding, no technical knowledge needed. You're having a conversation, and your website updates in real-time. This means you have 100% customization power using tools you're already comfortable with. Croisa gives you the professional website instantly, and ChatGPT gives you unlimited customization when you need it. It's like having a web developer who speaks your language and never sleeps.

What if I want to transfer my website to another domain?

You can transfer your website to another domain at any time. You can either purchase the new domain through Croisa dashboard and let it handle the seamless technical details or you can link the domain from another registrar to Croisa.

Can I change my free Croisa website address?

Yes. You can change your included Croisa website address from Domain Management, subject to availability and naming rules. When you change it, your previous address keeps working and redirects visitors to your current primary domain. This protects existing links, bookmarks, QR codes, and search visibility. If you use a custom domain as your primary, your included Croisa address redirects visitors there too.

How does billing work?

We offer straightforward subscription plans with clear pricing. You can choose to pay monthly or annually (with a discount for annual plans). All plans include automatic renewals to prevent any interruption to your service, but you can cancel anytime through your dashboard.

What kind of customer support do you offer?

We provide email support with fast response times (typically within 24 hours). Premium plans include priority support. Our help center contains detailed guides and tutorials for common questions. We're committed to providing excellent support to ensure your success with Croisa.

Is my website backed up regularly?

Yes, we automatically back up your website data daily. This ensures that if anything unexpected happens, we can quickly restore your site to a previous working state. These backups are included at no extra cost across all plans.

What is your uptime guarantee?

We maintain a 99.9% uptime guarantee for all websites. Your site is hosted on enterprise-grade cloud infrastructure with redundancy built-in. In the rare event of server issues, our team is notified automatically and will work quickly to resolve any problems.

How do you handle data privacy?

We take data privacy seriously. Your website data belongs to you. We don't sell your information to third parties, and we're compliant with major privacy regulations like GDPR. Our detailed privacy policy explains exactly how we collect, use, and protect your data. All websites include necessary privacy features like cookie consent management.

What's included in the free tier?

The free tier includes AI-built interactive landing page, core content sections in up to 2 languages, free Croisa subdomain (like yourbusiness.croisa.com) and all essential features to get your business online. It's perfect for getting started with no credit card required!

How to Update Your Google Business Profile and Keep It Accurate

Last updated: October 27, 2026 Reading time: 8 minutes

TL;DR

Your Google Business Profile is not only edited by you. Members of the public can suggest edits, and Google can update your details from other sources. Some of those changes reach Maps and Search before you notice, which is how businesses end up with wrong opening hours or an old phone number.

To keep your profile accurate:

Check how your listing looks to customers, not just in the editor.
Watch for Google's notifications about suggested edits, and answer them quickly.
Look for details marked as changed by Google, and correct anything wrong.
Set special hours before holidays.
Make one place the source of truth for hours, address and phone, and keep your website and profile matching.

Each step is explained below, with links to Google's own help pages.

Who can change your Google Business Profile?

Three different sources can change what customers see on your listing.

1. You (and anyone you added as a manager)

You edit your profile in Google's profile editor. Google reviews edits to verified profiles before they go live. Google says the review usually takes up to 10 minutes but can sometimes take up to 30 days, and an edit can show as Accepted, Not approved or Pending while that happens (Google Business Profile Help: understand what happens to your Business Profile edits).

2. Members of the public: suggested edits

Anyone can suggest a change to a business on Google Maps. According to Google, it notifies owners about certain suggested edits before publishing them, by email or in-product notification. Once notified, you have 4 days to accept or reject the suggestion. If you don't respond, Google may publish the change if it is supported by other public information, such as your website. Google also says it may apply suggested user edits without prior review when they are needed to meet its policies (Google Business Profile Help: understand Google updates on your Business Profile).

3. Google itself: Google updates

Google says it can update your profile when its sources (for example user reports and licensed content) indicate that your information is incorrect or outdated. In the profile editor, details changed by Google appear in blue, and a notification appears at the top of the page when your profile has Google updates. Google also notes that you can't manage all Google updates through your Business Profile (same help page).

Why owners often never notice

None of this is a secret, but it is easy to miss in a busy week:

Notifications land in an inbox you rarely check. The email address on your Google account may be an old one, or the message may sit among promotions.
Four days is short. A suggested edit that arrives while you are on holiday or busy can be published before you see it, if Google finds supporting information elsewhere.
You don't search for yourself. Owners know their own hours, so they rarely look them up on Maps. Customers do, and they trust what they see.
Some changes don't ask first. Google may apply edits without your review in some cases, and some Google updates can't be managed from your profile at all.
Your other listings disagree. If your website still shows old hours, that old information can look like "other public information" supporting a wrong suggestion. Your website and your profile should say the same thing.

The result is familiar to many local businesses: a customer arrives to a locked door because Google said you were open, or calls a number you stopped using.

How to check your profile

Make this a monthly routine, and do it again after any change to your hours or location.

Search for your business as a customer would, on your phone, in Google Search and Google Maps. Check the name, hours (including today's), address, phone and website link.
Open your profile editor and look for details shown in blue (changed by Google) and for any notification at the top of the page (Google Business Profile Help).
Check the status of your own recent edits. If something you changed still shows as pending or was not approved, it is not live yet (Google Business Profile Help).
Look ahead at holidays. Google lets you set special hours for holidays, special events and other temporary changes, and recommends confirming your hours for official holidays even when they are the same as usual (Google Business Profile Help: how to set special hours).
Compare your profile with your website. Hours, address and phone should match word for word.

How to fix what's wrong

To correct a detail, edit your profile: Google's help page on editing your Business Profile covers each field, including hours, special hours, phone and website.
To answer a suggested edit, open the notification and accept or reject it. Do it within the 4 days Google gives you.
To reverse a Google update, edit the field back to the right value in your profile.
If your edit was not approved, Google says you may be able to appeal rejected business information edits (Google Business Profile Help).
Then update everything else: your website, menus, social profiles and other directories, so they all support the right information.

Make one place the source of truth

The simplest way to stay accurate is to stop keeping the same facts in two places by hand.

If your website is built with Croisa, you can link your Business Profile from the Croisa dashboard by signing in with Google and choosing your location. After that:

Edit once, update both. When you change your opening hours, address or phone number in Croisa, by chat or in the dashboard, Croisa updates your Google listing at the same time.
Differences are caught for you. Each time you open the Google panel in your Croisa dashboard, Croisa reads your listing live from Google and compares the hours, address and phone with your website. Anything that differs, whether from a suggested edit, a Google update or a change made somewhere else, is flagged, and fields that are waiting for Google's review are marked as pending. You choose which version is right: keep yours and Croisa sends it to Google, or accept Google's and Croisa updates your website.
Your Google reviews show on your site. Reviews customers leave on Google appear on your website automatically.

You can start a website from your Google Business Profile if you don't have one yet. If you're still deciding on a tool, our guide to turning your Google Business Profile into a website compares the options.

Whatever tool you use, keep the monthly check above. Two minutes on your phone is cheaper than one customer turned away.

Common questions

How do I update my Google Business Profile?

Open your Business Profile on Google, choose to edit your profile, change the field and save. Google reviews the edit before it goes live, usually within minutes but sometimes longer (Google Business Profile Help).

Why did my Google Business Profile hours change by themselves?

Most likely a member of the public suggested an edit that was published, or Google updated your hours from another source. Look for details shown in blue in your profile editor and correct them (Google Business Profile Help).

Can I stop people from suggesting edits to my profile?

Google's help pages describe how owners are notified about certain suggested edits and how to accept or reject them, not a way to turn suggestions off. The practical defence is to respond quickly and keep your website and other listings consistent with your profile.

How often should I check my profile?

At least once a month, before every holiday, and after any change to your hours, phone or address.

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